Staffordshire residents urged to prepare as home phone changes move closer

Residents served by exchanges in Alrewas, Swynnerton and Stoke Trinity are being encouraged to familiarise themselves with upcoming changes to the UK's home phone network after their local exchanges were confirmed among the latest to enter Openreach's digital switchover programme.

The exchange areas are part of the latest phase of the UK's transition from the ageing analogue Public Switched Telephone Network (PSTN) to modern Digital Voice services.

Across Staffordshire, particularly in rural communities, many households still rely on their home phone to stay connected with family, neighbours and essential services. Understanding what the changes mean before communications providers begin contacting customers can help people prepare with confidence.

While the nationwide switch-off is due to complete by 31 January 2027, many people are still unsure what the changes mean for them. Common questions include whether they'll be able to keep their existing home phone number, continue using their current handset, whether broadband is needed and what happens during a power cut.

Bryn Thompson, Director at Phonely, a UK provider of digital landline services, said:

"For many households across Staffordshire, the home phone is still an important part of everyday life. The good news is that, for most people, it's possible to keep both the number they've had for years and the handset they're familiar with.

"The important thing is to understand what's changing before your provider gets in touch, rather than leaving everything until the last minute."

Openreach's announcement is part of the UK's long-term programme to retire the ageing copper phone network and move to digital technology. Communications providers will contact affected customers before they are migrated, giving households time to prepare and ask questions about the changes.

Five things Staffordshire residents should know

1. You can usually keep your existing home phone number.

2. Many people can continue using their current handset with the right equipment.

3. Your broadband and home phone don't necessarily have to be with the same
   provider.
4. If you use a telecare alarm or pendant, check with your provider before switching.
5. If you're contacted about changes to your home phone, always make sure the
   communication is genuine before sharing any personal or financial information.

Thompson added:

"The biggest thing we would encourage people to do is ask questions. There are still a lot of myths surrounding the move to Digital Voice, but for most people the process is much simpler than they expect."

More information about the UK's landline switch-off and Digital Voice is available at: https://www.phonely.co.uk/uk-digital-landline-switchover