Healthwatch Stoke-on-Trent 2019/20 Annual Report
Healthwatch Stoke-on-Trent celebrates its seventh year as the independent champion for health and social care in the city. Our 2019/20 Annual Report spotlights many of our achievements. Some of these include, community outreach events, virtual and face to face engagement, targeted research, volunteer participation and Enter and View visits. Notably, we gathered 548 public feedback stories, 2048 people accessed online information, 15,779 website views, gained a 19% increase of social media followers, attended 74 community events, and published 25 reports.
Our Annual Report highlights our continued commitment to ensure the public voice is heard and considered amongst changes in local delivery of health and social care. We captured public views through a Healthwatch Stoke-on-Trent Priorities Survey to give the public an opportunity to tell us what they thought our priorities should be next year. We also gathered feedback through community outreach, surveys, telephone, social media and our website. For example:
We identified a gap in pregnancy and maternity feedback from pregnant ladies, mothers, and their family members.
“I struggled with breastfeeding and received no help. I was then told off for not bringing in my own milk when on day 3 I tried formula”
We attended North Staffordshire Combined Healthcare NHS Trust Eating Disorder open day and as part of eating disorder awareness week 2-8 March 2020 we had a stall. We engaged with 64 people in total.
“There should be support in place for adults with eating disorders”
We delivered a digital IT session about Healthwatch and how to use our website for people aged 50 and over.
“The website is marvellous; I didn’t know there was so many services that I can use if I need to”
We asked for your feedback about the NHS Long term plan – ‘what would you do’ with the additional money that has been committed by central government to improve and enhance the provision of NHS services over the next 10 years.
“More options on where to be seen for consultations. It is often just one or two locations based on home postcode where work location may mean there is a more suitable option which hasn’t been offered”
Lloyd Cooke, Healthwatch Stoke-on-Trent Chair said:
“I am honoured to continue in my role of Healthwatch Stoke-on-Trent Chair with this being my seventh year in this vital position. Our local Healthwatch is here to listen to your health and care stories and share these with the people who plan, buy and provide these services”.
A full copy of our Annual Report is available at: https://www.healthwatchstokeontrent.co.uk/wp-content/uploads/2020/06/Healthwatch-Stoke-on-Trent-Annual-Report-19-20.pdf
We continue to be committed to championing the public voice in health and care services. As a team we are still collecting your health and care experiences and sharing these with relevant organisations so that they can use this information to improve services now and beyond the pandemic.
If you want to share your experience with us, you can visit our feedback centre at https://www.healthwatchstokeontrent.co.uk/
Visit our contact us page https://www.healthwatchstokeontrent.co.uk/contact/
Email us: firstname.lastname@example.org
Telephone: 01782 683080